Privacy Policy – Emerald Exterior Services

Current as of: May 2026

1. Introduction

Emerald Exterior Services (ABN: [Insert ABN]) (“we”, “us”, or “our”) is committed to protecting the privacy of our clients, including commercial businesses, strata managers, property management companies, and residential property owners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Types of Information We Collect

We collect personal information that is reasonably necessary for us to provide our exterior cleaning services and conduct our business operations. This includes:

Contact Information: Names, email addresses, and phone numbers.
Property Data: Physical addresses of residential or commercial properties and visual media (including photographs and video footage) of client properties taken for the purposes of quoting, quality control, and service records.
Transaction Data: Records of services provided, quotes, and invoices.
Technical Data: Information gathered through Google Analytics regarding website usage (note: this data is generally non-identifiable).

We do not store credit card or financial payment details.

3. How We Collect Personal Information

We collect information through the following channels:

Direct Interaction: Information provided via our website contact form (www.emeraldexteriorservices.com.au), over the phone, or via email correspondence.
On-Site Assessments: Photographs or videos captured by our technicians during site visits.
Automated Technologies: Cookies and analytical tools used on our website to monitor traffic and user behavior.

4. Purpose of Collection and Use

Emerald Exterior Services uses your personal information for the following purposes:

Service Delivery: To provide quotes and perform exterior cleaning services (including Soft Washing, Pressure Cleaning, Window Cleaning, and Solar Panel maintenance).
Administrative Operations: Generating invoices via Xero and managing quote reminders via PaidNice.
Communication: Corresponding with clients regarding current projects, safety requirements, or logistics.
Marketing: Sending mass marketing communications, newsletters, promotional offers, and SMS reminders. You may opt-out of marketing communications at any time.
Compliance: Meeting legal and regulatory obligations, including those related to our NSW Contractor License (486145C) and EPA regulations.

5. Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, modification, or disclosure. Our security measures include:

Xero Accounting: Protected by password and Two-Factor Authentication (2FA).
Dropbox: Visual media and property files are stored in an encrypted cloud environment.
Communication Security: Emails are hosted by CCTS and accessed via Outlook.
Physical Security: Company mobile devices containing contact information are secured by the business owner at all times.
Web Hosting: Our website is managed by Central Coast Websites with professional I.T. oversight.

6. Disclosure to Third Parties

We do not sell or trade your personal information to third parties for their own marketing purposes. We may disclose information to:

Service Providers: Third-party applications used for business operations (e.g., Xero, Dropbox, and PaidNice).
Professional Partners: Solar technicians or contractors where necessary to complete a joint scope of work.
Legal Requirements: Law enforcement or regulatory bodies where required by law.

7. Marketing, Communications & Opt-Out

Where permitted by law, we may send you marketing communications (including newsletters and SMS) about our services, promotions, or reminders. You can opt-out at any time by:

using the unsubscribe link in our emails (where provided); or
replying STOP to SMS messages (where supported); or
contacting us at [email protected] and asking to be removed from our marketing list.

Opting out of marketing will not affect essential service-related communications (for example, updates about a current booking, quote, or invoice).

8. Access & Correction

You have the right to request access to the personal information we hold about you and to request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information. To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

9. Contact Us

For any questions, requests (including access/correction), or concerns regarding this Privacy Policy, please contact:

Privacy Officer
Emerald Exterior Services
Email: [email protected]
Website: www.emeraldexteriorservices.com.au

10. Complaints

If you have concerns about how we have handled your personal information, please contact us directly using the details above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Data Collection Statement

Emerald Exterior Services collects your personal information (such as your name, contact details, and property photos) to provide you with exterior cleaning quotes, services, and invoices.

By providing your information, you consent to its use for these administrative purposes and for future marketing communications, such as service reminders and newsletters. We store your data securely in systems including Xero and Dropbox. You may opt-out of marketing at any time by contacting us or using the unsubscribe link in our emails. Our full Privacy Policy is available at www.emeraldexteriorservices.com.au.